How to get a refund for Cyberpunk 2077

Cyberpunk 2077 has been pulled from the PlayStation Store due to customer dissatisfaction with stability and performance

How to get a refund for Cyberpunk 2077

by William Austin-Lobley |
Updated on

Cyberpunk 2077 has been pulled from the PlayStation store by Sony Interactive Entertainment.

The game, which launched only eight days ago on December 10, has been plagued with animation and scripting bugs and game crashes. Every platform has these problems, but the issues have been particularly persistent for PlayStation gamers - especially those playing on the base PS4 console.

Related: The best game of 2020

Cyberpunk 2077 developer CD Projekt Red (CDPR) made a statement via Twitter on December 14 promising two large, game-fixing patches in January and February 2021. This statement also gave dissatisfied players the option to refund their digital purchases through the PlayStation and Xbox e-stores. However, refunds were not discussed or planned with either Sony or Microsoft - this only lead to more confusion and dissatisfaction amongst the player base.

Now, Sony has announced that it has temporarily removed Cyberpunk 2077 from the PlayStation Store and that a dedicated page is now live for customers who want a refund.

Physical copies of the game can still be purchased from retailers. The removal and refund applies only to digital sales.

In a subsequent post on Cyberpunk 2077’s official Twitter page, CDPR confirmed that they were involved in the decision to cease digital distribution on the game on Sony’s consoles. CDPR closed this statement, stating “We are working hard to bring Cyberpunk 2077 back to PlayStation Store as soon as possible”.

How to get a refund for Cyberpunk 2077:

Sony has a dedicated page for claiming Cyberpunk 2077 refunds:

Click here to claim your refund: SIE Cyberpunk 2077 Refunds

First, you need to sign in to your PSN account. After this, Sony will confirm that you purchased the game digitally. Once this is confirmed, the full price will be processed for a refund.


Microsoft has now announced that it will also be offering refunds on digital copies of Cyberpunk 2077.

Click here to claim your refund: Request an Xbox refund

It does not appear that Microsoft will be following in the footsteps of SIE and pulling the game from its digital store. This is likely because issues with performance and stability have not been as widespread for Xbox consoles.

Microsoft followed this announcement with a kind word of support for the CDPR developers, while also understanding the reasons for dissatisfaction with the release.

Looking for something to play until Cyberpunk 2077 is patched?

There's plenty of excellent games out there just waiting to be played. A good place to find the greatest is to read our rundown of the best games of 2020. Our list includes The Last Of Us Part 2, Demon's Souls, Animal Crossing: New Horizons and Hades.

William Lobley is a Content Writer and reviewer for WhatsTheBest, specialising in technology, gaming and outdoors. He also writes for Empire Online.

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